“Not being able to keep or hire talent for internal jobs is requiring organizations to look at automation solutions for activities those people used to do.”
Intelligent automation has become a fundamental part of driving efficiency in business. In the post-pandemic world, automation is also helping businesses address workforce challenges. “Not being able to keep or hire talent for internal jobs is requiring organizations to look at automation solutions for activities those people used to do,” Nicholson said.
Economic downturns make the automation option even more valuable — but also more difficult to begin. Many businesses now need to become more efficient at the same time they’re cutting back on new initiatives. Organizations in healthcare, finance, asset management, manufacturing and other sectors need to find a way to implement automation that is quick, cost-efficient and effective.
“Every single industry is impacted by the external forces driving the need for automation, and now it’s a matter of ‘How quickly can an organization get a transformation initiative started?’” Nicholson said.
To drive an automation initiative that achieves business benefits even in an economic downturn, you need to start by understanding the range of automation capabilities.
Understand the capabilities
To achieve the best ROI, start by identifying the benefits that you need the most. Intelligent automation can deliver three types of hard benefits and soft benefits: